As soon as you place your order, you will receive an order confirmation via email. This means that we have received your order in our system and authorized your credit card for the purchase. If your item is on backorder or unavailable, we will void the authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days or less), we will process the charges and submit the order for shipment.
If your order is received, the inventory is in stock and your credit card information matches the information, in most cases, we can ship within 5 business days or less. We will send you tracking information within 24 hours of your order being shipped to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, please email us at email@example.com. If there will be any additional time required to process your order, we will notify you immediately to confirm the delivery period.
Did your shipment arrive damaged or defective?
Please report damaged or defective merchandise to us immediately by email (firstname.lastname@example.org) or phone (888-545-9775). Photos of the items and the packaging would be greatly appreciated; this will speed up our resolution process. We strongly recommend at the time of delivery, if you notice any packages that look dented, crushed or just not right, open them immediately and inspect the contents. If the contents appear to be damaged, contact us as soon as possible for instructions.