Frequently Asked Questions

How much does shipping cost?
At The Freshwater Pearl Company, we offer free shipping on all orders shipped within the United States.

What are your hours of operation? 
Our hours of operation are 8:30 am to 5:30 pm PST on Monday through Friday.  You can also send us an email any time at

What is your return policy?
Please check out our Return Policy page for any questions regarding returns, damages and refunds.

Where is your freshwater pearl jewelry made?
The Freshwater Pearl Company sources pearls from overseas to create original jewelry proudly designed in Palm Springs and distributed nationally from our San Diego office.

Other Questions?
Do you have a question that is not listed here?  Please send us an email at and we would be glad to assist.

Have a Question?

Monday to Friday

8:30am - 5:30pm PST


402 West Broadway, Suite 400, San Diego, CA 92101