Damages
Please inspect the packaging of your product(s) when they arrive. In the unlikely event that you receive damaged or defective product(s), we are happy to exchange the product(s) for a new one(s). Please email (service@tfwpco.com) within 3 days of receiving your product(s), and with a photo of the product(s) condition to begin the process. The Freshwater Pearl Company will then process a claim on your behalf and refund the item.
Cancellations & Refunds
Ideally, all orders should be cancelled within 24 hours from your purchase. If your order has not shipped, The Freshwater Pearl Company will refund you for your purchase. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Easy Returns...How They Should Be
We stand behind every product we sell and we want you to be happy with your purchase. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product. Please be aware that if you return any product(s), our actual outbound shipping charges will be deducted from your return refund. We will accept return requests for all product(s) that haven’t been used or worn, and all product(s) must be returned in their original condition. All returns must include the original packaging, documentation and all accessories. Otherwise additional charges may be applied or may make your product(s) non-returnable. If a product is custom made or made-to-order, these products are non-returnable and non-cancelable once the order has been placed.
Products Not Eligible For Return
- Custom orders (i.e. products that are custom made or made-to-order).
- Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, flash sales, etc.
- Any product that includes a specified material, stone or pearl selection.
- Any product that has been used, worn and/or modified in any way.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Number issued by www.thefreshwaterpearlcompany.com.
Credits will be issued after the warehouse receives, inspects and processes your return, which can take up to 7 business days. Return shipping charges and restocking fees are not refundable. Shipping charges and factory restocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.
Should you have any questions, always feel free to call us at 888-545-9775 or email us at service@tfwpco.com. Please contact us at service@tfwpco.com within 30 days to begin the return process. The Freshwater Pearl Company accepts returns within 30 days for defect in product(s), wrong item received or change of mind.
